Thursday, October 6, 2011

Effective Web Content - The ARC Principle


What makes your website content effective? It seems like a simple question, but it's really not. There's no single thing that makes website content work for you. It's a combination of several factors. For my own use, I created the ARC Principle to use when writing content for business websites. Here are its elements:
  • Acquisition - Acquire the attention of your site visitors. There are many ways to do this, but I find that speaking directly to visitors and letting them know that you understand why they came to the site is the most effective technique. Make the visitor the subject of the first paragraph of all content.
  • Retention - Retain the visitor on the site. Do this on business sites by presenting information the visitor is looking for. Normally, that means talking about things the visitor wants - products, services, or information. It rarely means talking about yourself or how great your business is. It can also mean guiding the visitor to visit other pages on the site, using links and navigation tools. The longer you can Retain the visitor, the more likely you are to make a sale.
  • Conversion - Converting the visitor to a client or customer is the primary goal of all business websites. If you've Acquired the visitor's attention, Retained your guest on your site, and provided information he or she can use, you should be able to Convert the visitors into customers and clients by simply asking them for their business. Just give your visitors a chance and help them contact you, and your job is done.
It's still not all that simple, but effectively-written content that covers these three elements well will work for you and increase your business. If you want professional results from your content, hire a professional to write it. That's the easiest road to effective web content.

Email Me for a free evaluation of your web site's content. I'll be happy to help you understand how expertly-written and effective content can convert your visitors into leads and sales. See samples of successful websites I've written by clicking the links on the left of this page